Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: 23 August 2026
Thank you for shopping with FITCLIP™.
This Shipping & Delivery Policy explains how orders placed through fitclip.co.za are processed and delivered.
FITCLIP™ currently delivers within South Africa using third-party courier services, including The Courier Guy, using a Kiosk-to-Door delivery service.
Nothing in this policy is intended to exclude, restrict or limit any rights you may have under applicable South African consumer law.
1. ESTIMATED DELIVERY TIME
Our estimated delivery timeframe is:
8–11 business days
Business days are Monday to Friday, excluding South African public holidays.
The estimated delivery period begins once your order has been successfully placed and payment has been confirmed, unless otherwise communicated to you.
Please note that 8–11 business days is an estimated delivery timeframe and not a guaranteed delivery date, except where we have expressly agreed to delivery on a specific date.
We make reasonable efforts to have your order delivered within the estimated timeframe.
2. DELIVERY METHOD
FITCLIP™ currently uses a Kiosk-to-Door courier service.
Your order is handed to our courier partner for delivery to the address provided when you place your order.
You do not need to collect your order from a courier kiosk when Kiosk-to-Door delivery has been selected.
3. DELIVERY AREAS
We currently deliver to eligible addresses throughout South Africa.
Delivery availability and timeframes may vary depending on your location.
Remote, rural, farm or outlying areas may require additional delivery time or alternative delivery arrangements.
If we become aware that your address cannot reasonably be serviced using our normal delivery method, we will contact you to discuss the available options.
4. DELIVERY INFORMATION
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please ensure that you provide:
- the recipient's full name;
- street address;
- suburb or area;
- city or town;
- postal code;
- a valid contact number; and
- any additional information reasonably necessary for the courier to locate the delivery address.
Please check your delivery information carefully before completing your order.
5. INCORRECT OR INCOMPLETE ADDRESSES
FITCLIP™ cannot be held responsible for delays caused by incorrect or incomplete delivery information supplied by the customer, to the extent permitted by applicable law.
If you notice an error in your delivery information, please contact us as soon as possible at:
We will make reasonable efforts to update your delivery information before dispatch.
Once a parcel has been handed to the courier, we may not be able to change the delivery address.
Where incorrect or incomplete information supplied by the customer results in a failed delivery, return or redelivery, reasonable additional courier charges may be payable by the customer where permitted by law.
6. COURIER DELAYS
Although we aim to have orders delivered within the estimated 8–11 business-day timeframe, courier delays may occasionally occur.
Possible causes include:
- unusually high courier volumes;
- severe weather;
- road closures;
- public holidays;
- strikes or industrial action;
- service interruptions;
- remote-area delivery schedules;
- incorrect or incomplete delivery information;
- natural disasters;
- civil unrest; or
- other circumstances outside our reasonable control.
FITCLIP™ will not be liable for delays caused solely by circumstances genuinely outside our reasonable control to the extent permitted by South African law.
However, this does not remove or limit any statutory rights or remedies you may have under applicable South African consumer law.
Where we become aware of a significant delay, we will make reasonable efforts to assist you and obtain an update from the courier.
7. TRACKING YOUR ORDER
Where tracking information is available, it may be provided after your order has been dispatched.
Please note that courier tracking information may not update immediately after dispatch.
If your order has not arrived after the estimated delivery period, please contact us at:
Please include your order number so that we can investigate the delivery.
8. DELIVERY ATTEMPTS
Please ensure that someone is reasonably available to receive your parcel at the delivery address where required.
The courier may contact you using the telephone number supplied with your order to facilitate delivery.
If delivery cannot be completed because:
- nobody is reasonably available to receive the parcel;
- the courier cannot access the delivery location;
- incorrect contact information was supplied; or
- incorrect or incomplete delivery information was provided,
the courier may attempt redelivery or return the parcel.
Reasonable additional delivery charges may be payable where the failed delivery was caused by circumstances attributable to the customer and where permitted by law.
9. LOST PARCELS
If your tracking information indicates an unusual delay or you believe your parcel may have been lost, please contact:
We will investigate the matter with our courier provider.
Where a parcel is confirmed as lost and FITCLIP™ is responsible under applicable law, we will provide an appropriate remedy.
10. DAMAGED PARCELS
Please inspect your parcel as soon as reasonably possible after delivery.
If your order arrives materially damaged, please contact us as soon as reasonably possible at:
Where possible, please provide:
- your order number;
- photographs of the parcel;
- photographs of the damaged product; and
- a brief description of the problem.
We will assess the matter and provide an appropriate remedy in accordance with our Returns, Exchanges & Refund Policy and applicable South African consumer law.
11. DELAYED ORDERS
If your order has not arrived within the estimated 8–11 business-day timeframe, please contact us.
An order being outside the estimated timeframe does not necessarily mean that the parcel has been lost.
We will make reasonable efforts to:
- locate the parcel;
- obtain an updated delivery status from the courier; and
- assist in completing delivery as soon as reasonably possible.
Where a delay gives you a statutory right to cancel the transaction or obtain another remedy under applicable South African law, that right remains unaffected.
12. WEEKENDS AND PUBLIC HOLIDAYS
Business days are Monday to Friday and exclude South African public holidays.
Orders may not be processed, dispatched or delivered on weekends or public holidays.
Orders placed during weekends or public holidays will generally begin processing on the next applicable business day.
During busy periods, promotional periods or holiday seasons, courier networks may experience higher-than-normal volumes, which may result in delays.
13. CHANGING YOUR DELIVERY ADDRESS
If you need to change your delivery address after placing an order, please contact us immediately at:
If your order has not yet been dispatched, we will make reasonable efforts to update the address.
Once an order has been dispatched, address changes may not be possible and may result in additional courier charges.
14. RETURNS
Returns are handled in accordance with our Returns, Exchanges & Refund Policy.
Please do not send a return directly to The Courier Guy or a courier kiosk without first receiving return instructions from FITCLIP™.
To request a return, contact:
Once your return request has been reviewed, we will provide the applicable return instructions and return destination.
15. EVENTS OUTSIDE OUR REASONABLE CONTROL
FITCLIP™ will not be liable for a failure or delay caused by circumstances genuinely outside our reasonable control, to the extent permitted by applicable law.
These circumstances may include severe weather, natural disasters, significant transport disruptions, strikes, civil unrest, widespread service failures or other comparable events.
We will nevertheless take reasonable steps to minimise disruption and assist affected customers.
Nothing in this section excludes or limits a consumer right or remedy that cannot lawfully be excluded or limited.
16. YOUR STATUTORY RIGHTS
This Shipping & Delivery Policy operates alongside applicable South African consumer-protection legislation.
Nothing contained in this policy is intended to exclude, restrict or waive a statutory consumer right.
Where there is a conflict between this policy and a mandatory provision of South African law, the applicable law will prevail.
17. CONTACT US
For delivery enquiries, tracking assistance or problems with an order, please contact:
FITCLIP™
Registration Number: 2026/647313/07
Physical Business Address: 12 Barry de Kok Avenue, Panorama, Bethlehem, 9700, South Africa
Email: fitclipofficial@gmail.com
Website: fitclip.co.za
When contacting us regarding an existing order, please include your order number so that we can assist you as quickly as possible.