PRIVACY POLICY

Last updated: 23 August 2026

FITCLIP™, Registration Number 2026/647313/07 (“FITCLIP”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, store, share and protect your personal information when you visit or use fitclip.co.za, purchase our products, contact us or otherwise interact with our online store and related services (“Services”).

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

We process personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”) and, where applicable, the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”).

Nothing in this Privacy Policy is intended to exclude, restrict or limit any rights that cannot lawfully be excluded, restricted or limited.

By using our Services, you acknowledge that you have read this Privacy Policy and understand how your personal information may be processed as described below.

1. PERSONAL INFORMATION WE COLLECT

“Personal information” generally means information relating to an identifiable person, as contemplated by applicable law.

Depending on how you interact with FITCLIP™, we may collect or process information including:

• your name and surname;
• email address;
• telephone number;
• billing address;
• delivery or shipping address;
• account details and preferences, where applicable;
• order and transaction information;
• products you view, add to your cart, purchase, return, exchange or cancel;
• payment and payment-confirmation information;
• communications you send to us;
• customer-support enquiries;
• IP address;
• browser information;
• device information;
• network information;
• website usage and interaction information;
• cookie and similar technology information; and
• other information you voluntarily provide to us.

We aim to collect only personal information that is adequate, relevant and reasonably necessary for the purposes for which it is processed.

2. PAYMENT INFORMATION

Payments made through our online store may be processed by Shopify and/or authorised third-party payment service providers.

Depending on the payment method you choose, the relevant payment provider may collect and process payment information required to complete your transaction.

This may include payment-card information, transaction information, payment method and payment confirmation.

FITCLIP™ does not intentionally store complete payment-card information where the information is processed directly by an authorised payment provider.

Payment providers may process your personal information in accordance with their own privacy policies and applicable legal obligations.

3. HOW WE COLLECT YOUR PERSONAL INFORMATION

We may collect personal information in several ways.

Information you provide directly

We may collect information directly from you when you:

• place an order;
• create or use a customer account;
• complete a contact form;
• subscribe to marketing communications;
• request a return, exchange or refund;
• communicate with us;
• contact customer support;
• participate in a promotion, where applicable; or
• otherwise voluntarily provide personal information to us.

Information collected automatically

When you visit or use our website, certain information may be collected automatically through cookies and similar technologies.

This may include:

• IP address;
• browser type;
• device information;
• operating system;
• pages visited;
• website interactions;
• shopping-cart activity; and
• other technical and usage information.

Information received from service providers

We may receive personal information from third parties that help us operate our business, including Shopify, payment providers, courier companies, analytics providers, marketing providers and fraud-prevention services.

4. HOW AND WHY WE USE PERSONAL INFORMATION

We may process personal information where reasonably necessary and permitted by law for purposes including:

Orders and transactions

We may use your information to:

• process orders;
• process payments;
• confirm purchases;
• fulfil orders;
• arrange delivery;
• provide order and delivery updates;
• manage returns and exchanges;
• process refunds; and
• maintain records of transactions.

Customer service

We may use your information to:

• respond to questions;
• assist with orders;
• resolve complaints;
• provide product support; and
• communicate with you about our business relationship.

Operating and improving our store

We may process information to:

• operate our website;
• maintain customer accounts;
• remember preferences;
• maintain shopping-cart functionality;
• understand how customers use our website;
• improve our products and Services;
• troubleshoot technical problems; and
• improve the customer experience.

Security and fraud prevention

We may process information to:

• verify transactions;
• prevent fraud;
• detect suspicious activity;
• protect customer accounts;
• maintain website security; and
• protect FITCLIP™, our customers and other persons from unlawful or malicious activity.

Legal and regulatory purposes

We may process or retain personal information where reasonably necessary to:

• comply with applicable legislation;
• comply with tax and accounting obligations;
• respond to lawful requests from authorities;
• establish, exercise or defend legal rights;
• resolve disputes; and
• enforce our Terms, policies or other agreements.

5. MARKETING AND PROMOTIONAL COMMUNICATIONS

Where permitted by applicable law, FITCLIP™ may use your contact information to send marketing or promotional communications relating to our products, promotions, special offers or other FITCLIP™ news.

Where consent is legally required, we will seek the appropriate consent.

You may unsubscribe from promotional email communications at any time by using the unsubscribe option contained in our marketing emails or by contacting us.

If you unsubscribe from marketing communications, we may still send you non-promotional or transactional communications that are necessary to fulfil an order or manage our relationship with you.

These may include:

• order confirmations;
• payment information;
• shipping notifications;
• delivery updates;
• return or refund information;
• security notifications; and
• responses to customer-service requests.

6. COOKIES AND SIMILAR TECHNOLOGIES

FITCLIP™, Shopify and certain authorised service providers may use cookies and similar technologies when you visit our website.

These technologies may be used to:

• enable essential website functionality;
• remember your preferences;
• maintain your shopping cart;
• understand how our website is used;
• analyse website performance;
• improve our Services;
• prevent fraud;
• maintain security; and
• support advertising or marketing functionality where applicable.

Some cookies may be necessary for our website to operate properly.

Other cookies may relate to analytics, preferences or advertising.

Where required by applicable law, appropriate choices or consent mechanisms may be made available.

Your browser may also allow you to block or delete cookies. Disabling certain cookies may affect the functionality of our website.

7. HOW WE SHARE PERSONAL INFORMATION

FITCLIP™ does not sell personal information as an ordinary business activity.

We may share personal information with third parties where reasonably necessary to operate our business, fulfil orders, provide our Services or comply with applicable law.

These parties may include:

• Shopify;
• payment processors;
• banks and payment service providers;
• courier and delivery providers;
• order-fulfilment providers;
• website and IT service providers;
• hosting or cloud service providers;
• analytics providers;
• marketing service providers;
• fraud-prevention and security providers;
• customer-support providers;
• accountants, attorneys and other professional advisers; and
• government, regulatory or law-enforcement authorities where legally required.

We aim to disclose only information reasonably necessary for the relevant purpose.

8. SHOPIFY

Our online store is powered by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our online store in order to provide its e-commerce services.

Information submitted through our store may therefore be transmitted to or processed by Shopify and its authorised service providers.

Shopify and its service providers may process information in countries outside South Africa.

Where Shopify independently determines the purposes and means of certain processing activities, Shopify's own privacy policies will apply to that processing.

9. COURIER AND DELIVERY PROVIDERS

To fulfil and deliver your order, we may share necessary personal information with our courier or delivery service providers.

This may include:

• your name and surname;
• telephone number;
• email address where required;
• delivery address;
• collection address where applicable;
• order or delivery reference number; and
• other information reasonably necessary to deliver, collect or return your parcel.

Courier and delivery providers may process your information in accordance with their own privacy policies and applicable legal requirements.

10. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, social-media platforms or other services operated by third parties.

If you follow a link to a third-party website or service, that third party's privacy practices will apply.

FITCLIP™ does not control and is not responsible for the privacy, security, accuracy or content practices of third-party websites or services.

We encourage you to review the applicable privacy policies before providing personal information to third parties.

11. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

Some of our service providers, including Shopify and other technology providers, may process or store personal information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is handled in accordance with the applicable requirements of POPIA.

Where required, this may include using service providers or jurisdictions that provide appropriate protection or implementing appropriate contractual, organisational or other safeguards.

12. RETENTION OF PERSONAL INFORMATION

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law.

The period for which we retain information may depend on factors including:

• completing and recording transactions;
• fulfilling orders;
• maintaining customer accounts;
• handling returns, refunds and warranties;
• providing customer support;
• resolving disputes;
• preventing fraud;
• complying with tax and accounting requirements;
• complying with other legal obligations; and
• establishing, exercising or defending legal claims.

When personal information is no longer reasonably required, we will take appropriate steps to delete, destroy or de-identify it, subject to applicable law.

13. SECURITY OF YOUR PERSONAL INFORMATION

FITCLIP™ takes reasonable technical and organisational measures to protect personal information against:

• loss;
• damage;
• unauthorised destruction;
• unauthorised access;
• unlawful processing;
• misuse;
• alteration; and
• unauthorised disclosure.

However, no internet transmission, electronic storage system or security measure can be guaranteed to be completely secure.

You are responsible for protecting any account credentials associated with your use of our Services.

Please do not share your password or account-access information with other persons.

We also recommend that you do not send highly sensitive information to us through unsecured communication channels.

14. YOUR RIGHTS UNDER POPIA

Subject to POPIA and other applicable law, you may have the right to:

• ask whether FITCLIP™ holds personal information about you;
• request access to personal information we hold about you;
• request correction or updating of inaccurate personal information;
• request deletion or destruction of personal information where permitted by law;
• object to certain processing of your personal information;
• withdraw consent where processing is based on consent;
• object to direct marketing;
• unsubscribe from promotional communications; and
• lodge a complaint regarding the processing of your personal information.

These rights are not absolute and may be subject to exceptions or requirements imposed by applicable law.

To exercise a privacy right, please contact:

fitclipofficial@gmail.com

We may request information reasonably necessary to verify your identity before fulfilling certain requests.

We will not unfairly discriminate against you merely because you exercise a lawful privacy right.

15. DIRECT MARKETING

You have the right to object to direct marketing as provided for under applicable South African law.

Where FITCLIP™ sends electronic direct marketing communications, we will provide a reasonable method for you to opt out of future marketing.

You may unsubscribe using the link provided in a marketing email or contact:

fitclipofficial@gmail.com

Your marketing preferences do not affect communications that are reasonably necessary to process or service an existing order or transaction.

16. CHILDREN'S PERSONAL INFORMATION

Our online store and products are not specifically directed at children.

FITCLIP™ does not knowingly intend to collect personal information directly from children without the consent or authorisation required under applicable South African law.

If you are a parent or guardian and believe that a child has provided personal information to FITCLIP™ without appropriate authorisation, please contact us.

Where appropriate and legally required, we will investigate and take reasonable steps regarding that information.

17. SECURITY COMPROMISES AND DATA BREACHES

If FITCLIP™ becomes aware of a security compromise involving personal information, we will investigate the incident and take reasonable steps to contain and address it.

Where POPIA requires notification to the Information Regulator and/or affected data subjects, FITCLIP™ will provide the required notification as soon as reasonably possible in accordance with applicable law.

18. COMPLAINTS

If you have a concern or complaint about how FITCLIP™ collects or processes your personal information, please contact us so that we can investigate the matter.

Email: fitclipofficial@gmail.com

We will make reasonable efforts to address legitimate privacy concerns.

You may also have the right to lodge a complaint with the Information Regulator (South Africa) in accordance with POPIA.

19. CHANGES TO THIS PRIVACY POLICY

FITCLIP™ may update this Privacy Policy from time to time.

Changes may be made to reflect:

• changes to our business;
• changes to our website or Services;
• new service providers;
• changes to our privacy practices;
• operational requirements; or
• changes in applicable law or regulatory requirements.

When we make material changes, we will update the “Last updated” date at the top of this Privacy Policy and provide any additional notice required by applicable law.

We encourage you to review this Privacy Policy periodically.

20. CONTACT FITCLIP™

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns regarding the processing of your personal information, please contact:

FITCLIP™
Registration Number: 2026/647313/07
Country: South Africa
Email: fitclipofficial@gmail.com
Website: fitclip.co.za

For privacy-related requests, please provide sufficient information for us to identify and respond to your request.

We may request additional information where reasonably necessary to verify your identity before disclosing, correcting or deleting personal information.

21. SOUTH AFRICAN INFORMATION REGULATOR

If you believe that your personal information has been processed in contravention of POPIA, you may have the right to lodge a complaint with the Information Regulator (South Africa).

Information about the Information Regulator and its complaints procedures is available through the Regulator's official channels.

We encourage you to contact FITCLIP™ first at fitclipofficial@gmail.com so that we have an opportunity to investigate and address your concern.